Best Western Hotel Neue Post - Innsbruck

The hotel looks nice. Most of facilities are brand new. The location is perfect. It is very close to old town of Innsbruck. Hotel staff is very helpful and kindness. Overall it is a very good hotel.

Good location, close to the old town center and the train station. Clean and comfortable. Nice breakfast and free wi-fi.

Didn't have good experience dealing with the receptionist. I guess she has tried her best, but she seems to have difficulties understanding our needs. When we asked for info regarding bike tour, she gave us a brochure about ski; when we asked for the nearest supermarket, she pointed us to the one hidden in the basement of the train station.

The room was fine but not all that grand as regards furnishing.Very comfortable and we enjoyed the stay. The Receptionist was really helpful and pointed out the sights .

We liked the location - very close to all the main attractions and to the railway station. We also liked the staff who were all very friendly and, in particular, the reception staff who were so helpgul and concerned when our friend was admitted to hospital (our friend was taken ill elsewhere, not at the hotel but the staff helped us get taxis and were very kind and considerate).

lovely room with three windows, very spacious, mountain views and the cleanliness

Room was adequate, service excellent and breakfast was great.

We found the room very small, bed was hard, and it was hot and noisy. We couldnt open the window for street noise, and it was stuffy with the window closed.

Excellent location for city centre and transportation, good parking facilities albeit a tad expensive

Staff was exceptionally helpful and informative. Any requests were happily performed where possible, and staff certainly was willing to perform tasks outside normal hospitality (like help with checking in for a flight!). Highly recommended, and the hotel is literally 2 minutes from the main shopping area and less than 10 minutes from the Altstadt and Museums!

The staff were friendly and gave good advice about what to see and do in the local area. Excellent breakfast.

The staff's attention was excellent as well as the breakfasts. I love the variety of the menu you had to choose from. Thank you

Nothing I can think of.

The front desk staff was very friendly. Breakfast was very good. It's about a 10 minute walk from several of the downtown area attractions.

The hotel does not have a/c (although Booked.net says it does.) Our room was 32 c; impossible to sleep or do anything. Room was a bit cramped, and the dark decor made it feel worse.

A good location for Innsbruck city centre; not too close and not too far away. Also a good location for the Airport.

Nice view from our room - wireless internet in the room as advertised. We arrived on a Wednesday night so parking wasn't a problem. We moved the car to one of the city lots the next morning. Breakfast was somewhat minimal.

The location was excellent and same with the Breakfast. Fan and converters were provided on request.

The ventilation in the room was not proper... it was too humid in the room and without any ventilation, it was being difficult. However, the hotel staff provided a table fan on request another minor thing.. might not be critical for some.. check-in timing were respected and maintained as per the booking!!! we arrived at about 12:30 and were not handed over with the keys till 14:00. The check-in time mentioned on during the booking is 14:00.. so the staff did not made any special efforts for the comfort of the guest.

Location was good, breakfast was great.

Recommendation that they, as a well known Chain Hotel, need to have available Tourist information of the City as the information in the Lobby was of not useful content whatsoever. There also needs to be basic requirements like hand soap and coffee making facilities in the Room as no Room to Note was available. The Ironing when requested was of no value as the board was only small with 6inch legs. Twin beds put together is not a Double!!